Dog Boarding
North Paw is the first team to offer safe and cozy overnight boarding for smaller dogs in a daycare that is designed for the small dog experience. We have homey bungalows that serve as luxury suites for 1-multiple dogs. Our video & temperature controls monitor the safety and comfort of your beloved pup 24/7. The boarding space is an interior room that is insulated from the sounds of weather and our building-wide generator guarantees power is never lost to the building.
Dogs We Board
The dogs that board with us are part of our daycare program. We do not board dogs who are not regular daycare dogs. Dogs who stay overnight with us are already familiar with their environment and transition better when they stay for boarding.
Trial Night
Dogs new to boarding at North Paw must have at least 1 sleepover visit prior to a multi-day visit or first time weekend stay. This is to ensure your dog is comfortable in the environment. We require this during the week days (Monday through Thursday night) so that your Little can experience a full typical day of daycare.
Health/Behavioral Requirements
Dogs in boarding will be exposed to the same environment as daycare dogs, therefore the requirements are the same as listed under Daycare.
The Stay
Dogs are dropped off between 6:30am-9am Monday through Friday. They participate in daycare throughout their stay and can stay over the weekends. Dogs are picked up either between 6:30am-9am or 3pm-6pm Monday through Friday just as is typical for the daycare dogs.
Multiple Pet Discount
Dogs from the same family receive 5% off their boarding rate.
North Paw Provides
Bed
Bedding
Food Bowls
Access to Play Yard and/or Exercise Walks
Plenty of Cuddles & Love
Parents Should Bring
Food & Instructions
Medication & Instructions
Chewing/Canine Enrichment Object. We highly recommend the Toppl. Please consider whether this or other objects are choking hazards for your dog. We also understand that it can be soothing to have something that smells like home. We allow 1 towel or small blanket and 1 toy, both of which must be labeled. We will do our best to return items in the same condition they arrived however we may not have time to launder the items. We cannot be responsible for lost, dirty, or damaged items.
Emergency Contact
Owners should provide the name of someone within CLOSE RANGE of North Paw who can pick up their dog in case of illness or injury. This is no different than if a child were at a camp. North Paw is not a veterinary clinic and will advise owners when it is necessary for their animal to be picked up, due to health or behavioral concerns. The expectation is that the dog is picked up by 6pm if the communication occurs Monday-Friday.
Check Ins & Check Outs
Check in for boarding is between 6:30am and 9am. A full day charge is applied on check in days regardless of drop off time.
Check out is by 9am (Monday-Friday) on the last date of the reservation. If check out is after 9am, daycare rates apply. Late charges apply to dogs not picked up by 6pm.
Dogs not picked up by 6:10pm will be placed into boarding and an additional boarding day will be charged.
Addressing Undesirable Behaviors & Illness
We believe in using proven dog training techniques to affirm, redirect, and correct behaviors. All dogs deserve equitable attention. If your dog is requiring more staff focus than most dogs we will communicate our recommendations for how to best help your dog in this setting. We may recommend individual training, a class, or locating another service that is better suited to your dog.
Pet parents will be notified if Care Team notice animals have arrived in a physical or emotional condition that is poor. Next steps will depend on this condition, our ability to care for the animal, and the pet parents' response. North Paw is not a medical facility and does not act as a vet. It is fully expected that all pet parents are able to arrange for prompt pick up of their animal from boarding if they receive communication that there is a concern. If an animal leaves early due to a medical or behavioral issue the reservation is charged in full. Pet parents agree to these conditions when choosing to board their animals at North Paw.
We reserve all rights in making these determinations and trust in our highly qualified care team to do so.
Cancellations, Changes to Reservations & No Show Policy (includes cancels/changes due to illness (dog or human), transportation, weather, other unforeseen or predictable circumstances).
Reservations that do not overlap with holidays (holiday list is below): Cancellation of a reservation or subtraction of days within a reservation must be emailed by 9am, 5 days in advance of the date of your dog's boarding reservation. If this is not followed for cancellations, owners are responsible for 50% payment of the full reservation. If the reservation includes a day of daycare on the last day, that day of daycare must be paid for. If this is not followed for subtractions, owners incur a $25 fee. No exceptions.
Reservations that overlap with holidays (holiday list is below): Cancellation of a reservation or subtraction of days within a reservation must be made by 9am, 7 days in advance of the date of your dog's boarding reservation for non-holidays. If this is not followed for cancellations, owners are responsible for 50% payment of the full reservation. If the reservation includes a day of daycare on the last day, that day of daycare must be paid for. If this is not followed for subtractions, owners incur a $25 fee. No exceptions.
Multiple Changes to Reservations: Estimates are prepared carefully and take time to create. Clients who request more than 1 change after the initial reservation request may be charge ad administration fee of at least $25.
No-Shows: Clients that do not show up for their reserved boarding date will be charged IN FULL for the dates of the reservation. No exceptions.
Early Departures
Dogs that leave boarding early for any reason are expected to pay the full rate. There are no exceptions to this including illness, injury or travel issues on the part of the owner.
Dogs cannot leave their boarding stay temporarily and then be checked back in (i.e. for vet or grooming visits). Once a dog is checked in, s/he remains at North Paw for the duration of their stay.
Holidays
Unless otherwise communicated, North Paw is CLOSED for daycare on the holidays listed below. We are open for boarding on these holidays. There is an additional $10/dog charged to help cover special staffing hours.
New Year's Eve
New Year's Day
Easter Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
Rates & Additional Services
Single Night: $50 credit (includes daycare).
*5% off cash payment (we do not accept checks)
*5% off multi-pet discount if pets share same space.
All Additional Services offered during Daycare are generally offered during Boarding.