Packages

Packages are attached to the pet parent(s) and can be used for any dog within the same family by the expiration date(s). All packages expire 90 days from the date of first use (includes weekends & holidays). If multiple packages are bought at the same time, clients must initiate the use of unused packages within 6mo of the original purchase date or the purchased packages will expire without refund. For multiple dogs in a family, 1 dog = 1 package day. Packages are non-transferrable to other families and are non-refundable which is why we highly recommend trying single days first to ensure North Paw and your dog are a good match. If a dog takes a break from daycare for more than 2 months, a new fecal test and behavioral evaluation may be required in order to assess if the dog can return, and there is no guarantee that remaining package days can be used; pet parents purchasing a package understand and agree with this when purchasing a package (dogs are required to attend daycare once a week). If a dog is asked to leave North Paw, regardless of reason (i.e. health, behavioral concerns), packages are still non-refundable. No additional discounts (i.e. Multi-Dog Discount) are available when purchasing the already discounted package. Pet parents are responsible for knowing the expiration date(s) of their packages while North Paw tracks when package days are used.

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Multi-Dog Discount

When more than 1 dog from the same family participates in daycare, the family will receive 5% off. No discounts are available on Packages.

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Additional Services

To reschedule to cancel an Additional Service please email by 9am, 2 days in advance of the day of the reservation. If Client does not arrive on time or neglects to cancel their reservation correctly (i.e. inclement weather, illness, forgetting about the appt), Client will be charged 50% of the Additional Service fee.

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Nail Trims: Dogs need to arrive by 8am otherwise we will be unable to perform this service and the full cost of the reserved appointment will be charged, as it cannot be filled with another dog.

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Personalized Training

For dogs that need more one-on-one time, this is a fantastic option! Work with a member of our team for an additional $20 per 30 minutes of training.

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Addressing Undesirable Behaviors & Illness

We believe in using proven dog training techniques to affirm, redirect, and correct behaviors. All dogs deserve equitable attention. If your dog is requiring more staff focus than most dogs we will communicate our recommendations for how to best help your dog in this setting. We may recommend individual training, a class, or locating another service that is better suited to your dog.

 

Pet parents will be notified if Care Team notice animals have arrived in a physical or emotional condition that is poor. Next steps will depend on this condition, our ability to care for the animal, and the pet parents' response. North Paw is not a medical facility and does not act as a vet. It is fully expected that all pet parents are able to arrange for prompt pick up of their animal from daycare if they receive communication that there is a concern. If an animal leaves early due to a medical or behavioral issue the reservation is charged in full.

 

We reserve all rights in making these determinations and trust in our highly qualified care team to do so. 

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Drop Off

Drop off is between 6:30am and 9am. We do NOT accept arrivals past 9am.

 

Pick Up 

Pick up is between 3pm and 6pm. Dogs must be picked up by 6pm--THE SPIRIT of this is that dogs have left the property BY 6pm, parents are not pulling into the parking lot at 6pm. It is important that dogs be picked up on time, otherwise staff must stay later than expected and must be compensated. A late charge will be assessed and/or the dog(s) will be placed into overnight boarding, all at cost of the owner.

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Dogs cannot come and leave from daycare throughout the day (i.e. dog has a vet visit in the middle of the day). Pet parents should plan/schedule for other events (i.e. vet & grooming visits) accordingly.

 

Late Charges

No one likes late charges. We understand that life happens sometimes, and, no staff wants to remain after their shifts without being compensated. In fairness to our care team a $10 late charge will apply for any dog picked up past 6pm (6:01pm). Though we want to do our best to be understanding, owners who are repeatedly late may be asked to seek service elsewhere.

 

If dogs are not picked up by 6:05pm the dog will be placed into boarding for the night and owners will be charged an additional boarding fee in addition to the late pick up charge. This decision is at the discretion of the North Paw staff. When owners bring their Littles to North Paw they agree to comply with North Paw's decisions in these matters.

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Payments

Payment for services is collected on the day the service is rendered. There is a $5 per day fee for each day a payment is late.

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Cancellations/Reschedules & No Show Policy

Cancelling & rescheduling must be done by 9am the day prior to your dog's daycare reservation otherwise you will be charged for the reservation.

Illness or injury (animal or parent) are not exceptions to this policy. We strongly encourage pet parents to stay attuned to their dog's health, as health-related issues often arise earlier than the day before a reservation. 

 

Dogs that do not show up for their reserved daycare date will be charged for the dates of the reservation. No exceptions.

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Early Departures

Dogs that leave daycare early for any reason are expected to pay the full rate. There are no exceptions to this including illness, injury or travel issues on the part of the owner.

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Holiday Hours

Unless otherwise communicated, North Paw is CLOSED for daycare on the holidays listed below. We are open for boarding on these holidays. There is an additional $10/dog charged to help cover special staffing hours.

  New Year's Eve

  New Year's Day

  Easter Day

  Memorial Day

  Independence Day

  Labor Day

  Thanksgiving Day

  Christmas Eve

  Christmas Day